{"id":3006,"date":"2026-04-02T03:15:23","date_gmt":"2026-04-02T03:15:23","guid":{"rendered":"https:\/\/shop.raythereign.com\/?page_id=3006"},"modified":"2026-05-15T15:46:51","modified_gmt":"2026-05-15T15:46:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.raythereign.com\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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HELP CENTER<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Frequently Asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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ORDERS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How do I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once your order is confirmed, you\u2019ll receive a receipt to the email address on your account. You can review your purchases anytime from your order history page.<\/span><\/p>

When your <\/span>physical<\/span> order ships you will receive another email with package tracking information.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I modify or cancel my order after placing it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The easiest way to make changes to an order after it has been placed is to contact techsupport@raythereign.com. We will find a way to get you what you need.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I was charged but can't access my content. What should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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This is usually a quick fix. First, make sure you’re signed in to the account associated with your purchase. If access still isn’t showing, please contact techsupport@raythereign.com with your order confirmation and we’ll get it sorted right away.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Digital Products & Delivery<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How do I access my ebooks, audiobooks, or manga after purchase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All purchases are made available immediately after checkout. Sign in to your account and visit your Downloads to access your content. Ebooks are available in standard formats compatible with most e-readers and apps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I download my purchases to read or listen offline? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Ebooks and Audiobooks can be downloaded in your preferred format directly from your Downloads.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I have to give my physical address for digital products? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For now, yes. But we want to be able to disable collecting physical addresses for digital products in the future. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you have sales? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All the time! And Book 1 of every series is free or will become free. Make sure you\u2019re getting our emails – that\u2019s where we most reliably announce our sales. If you\u2019ve bought anything from us, even if it was free, you\u2019re on our list. If not, start with the free pack here. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do my purchased titles expire? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. Purchases are yours to keep. Once you buy a title, it remains in your Downloads for as long as your account is active.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Stories<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Are all your books, audiobooks and manga M\/M romance? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, that\u2019s what we do. And they all have fantasy, science fiction, urban fantasy, or occult settings. They tend to be action\/adventure with a low-angst romantic subplot and they all end happily.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I get notified when the next work in a series is available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you\u2019ve purchased from us before, even if the thing was free, you\u2019ll get email updates. If you haven\u2019t gotten our free pack<\/a>, <\/span>start with that.\u00a0<\/span><\/p>

In general, books in a series come out every 3 months. Audiobooks that are done in partnership with another studio might be less regular, since that\u2019s not something we control.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are all Raythe\u2019s stories coming out as books and audiobooks?Item #3 <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. The popular stories will be books and probably audiobooks, but there are several serial stories written only for Members. Those will stay on <\/span>RaytheReign.com<\/span><\/a> as exclusive Membership<\/a> content.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there anything not on the site or the shop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Before Ever Dark, Raythe wrote Amazon exclusive books to be in KU, and Audible exclusive audiobooks. These are basically in the \u201cAmazon Dungeon\u201d and very hard to get out \u2013 especially the audiobooks. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you use any AI? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. Raythe writes every word you read. The artists produce every illustration and graphic you see. The words you hear are recorded by human voice actors. Call us old fashioned, but we think art is for humans by humans.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns & Refunds<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What is your refund policy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can see the details of our refund & return policy HERE<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When will I receive my refund? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Approved refunds are processed within 3\u20135 business days. You’ll receive a confirmation email once issued. Depending on your bank or payment provider, it may take an additional 5\u201310 business days to appear on your statement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Account<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How do I reset my password? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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On the sign-in page, click “Forgot password” and enter your email address. A reset link will arrive within a few minutes. If it doesn’t appear, check your spam folder or contact techsupport@raythereign.com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I have multiple devices on the same account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. You can access your Raythe Reign Downloads from any device using your account credentials. We recommend against sharing your login with others, as account access is licensed per individual.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I\u2019m also a Member on the subscription site. Do I use the same account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, they are two different systems. You <\/span>can <\/span><\/i>use the same email and password, but they are completely different sites and don\u2019t communicate with each other.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Payment<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed securely. We do not store your full card details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it safe to use my credit card on your site? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. All payments are processed through PCI-DSS compliant payment gateways and transmitted over TLS encryption. Your card details are never stored on our servers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

HELP CENTER Frequently Asked questions ORDERS How do I track my order? Once your order is confirmed, you\u2019ll receive a receipt to the email address on your account. You can review your purchases anytime from your order history page. When your physical order ships you will receive another email with package tracking information. Can I […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3006","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shop.raythereign.com\/index.php?rest_route=\/wp\/v2\/pages\/3006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.raythereign.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.raythereign.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.raythereign.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.raythereign.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3006"}],"version-history":[{"count":106,"href":"https:\/\/shop.raythereign.com\/index.php?rest_route=\/wp\/v2\/pages\/3006\/revisions"}],"predecessor-version":[{"id":5173,"href":"https:\/\/shop.raythereign.com\/index.php?rest_route=\/wp\/v2\/pages\/3006\/revisions\/5173"}],"wp:attachment":[{"href":"https:\/\/shop.raythereign.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}