Help

Downloading The Ebooks

I thought I paid, but I didn’t get to a download page! I can’t download my story!

If you pay with your PayPal balance or a credit card through PayPal, you should be able to get your books immediately. Our shopping cart sends you an email with a link. When you click on the link, it will ask you to save or open the file.

But it does occasionally happen that customers won’t receive the download instructions or get forwarded to the page after purchasing. Not to worry! All your information is saved to your account. Your transaction isn’t lost forever! Before you contact us, try these things first:

  1. Log in to the shop at http://shop.raythereign.com/wp-login.php. Use the username and password you checked out with. Once logged in, you should be able to download the books that you purchased. They are saved to your account. You should see a download link for each of your orders.
  2. If this doesn’t work, check if your transaction has actually gone through if you can. Log into your PayPal account to see if your purchase shows up. If it’s still “pending” or waiting for an e-check to clear, the account system may make you wait until the transaction completes. You will not be able to download your ebooks until after the payment has cleared.
  3. Sometimes, the email you put into the shop and your PayPal email are different! If you have trouble logging into the shop, check to see if you’re using the right email.

Still no luck?

If you are still having trouble with your account, do not dispute charges on PayPal. Contact us directly — we can help you get your books. PayPal can’t. Furthermore, PayPal keeps a record of your charge dispute history and it may reflect badly on your account. PayPal also gives very slow support.

But we don’t! Raythe Reign’s tech support is here to actually help you. We are real people who will answer your questions, usually within 24 hours. Please email our tech guy. Be sure to let us know which file you need, and which format.

Will I receive the files as attachments in my email after I purchase the ebooks?

No, the files are too big. You will receive a confirmation email with links to your purchases. If you click on the links, you will get a dialog box asking you to save or open the files. Save the files first, and then open them from your hard drive (or transfer them to your e-reader device.)

I couldn’t save the files the first time! How can I try again?

Log in to your account on shop.raythereign.com. Your login is not the same as your Raythe Reign membership account — they are separate systems and need separate account information, unfortunately. View your order history or purchases, and you should be able to download the files again.

My download was supposed to be in Mobi, ePub, or PDF format, but instead it’s something weird like zip.gz!  I can’t open it at all!

It sounds like the download did not complete.  Log in to your account on shop.raythereign.com and view your order history, or simply click on the download link that you received from us again.  Once the file saves all the way, it should appear as a format you recognize!  If not, send us an email.

Creating Accounts, Logging In, or Checking Out

Why can’t I check out as a guest?  Why do I need an account?

If you don’t have an account, you won’t be able to re-download your files if something goes wrong.  We know it can be annoying to have to create yet another login and password, but having you set up an account makes it a lot easier to help you if anything happens to your ebooks.

An account with the shop is not the same as a Raythe Reign monthly membership account.  Please see the next question.

I tried to use my Raythe Reign membership login for the shop, but it didn’t work!

The shop is a completely different system, and you need to create a separate login. We are unable to tie the two systems together at this time, unfortunately.

How does the checkout work?

We use a shopping cart and accept PayPal.  You do not have to have a PayPal account to pay with PayPal — you can use a major credit card, like any other online shopping system.

After your purchase is complete, a pop-up should appear asking you to save or open the file.  You will also get an email with links that you can click on to get your files.  Save the ebook on your computer, and transfer it to your e-reader if desired.

If this does not work, please contact our tech staff.

Formats and E-Readers

I’m confused about the different formats.  Which one do I need?

Mobi (Mobipocket) works on all types of Amazon’s Kindles, including the older ones.  Be aware that the graphic novels might be hard to read on a smaller-screen Kindle if you can’t pinch to zoom.  In this case, we recommend going with a PDF instead.  Mobi is not officially supported for any Android device.  If you have a non-Kindle Android phone or tablet, use ePub.

ePub is for almost all dedicated digital readers, including Nook, Sony readers, Kobo, iPad / iPhone, Android phones (Google phones.)

PDF works on any device with Adobe Reader.  When in doubt, go with a PDF.  You will be able to read it on any computer.

Here is a list of ePub-compatible software and hardware systems: http://en.wikipedia.org/wiki/EPUB

Here is a chart of which file formats are supported on which readers.  Scroll about halfway down the page: http://en.wikipedia.org/wiki/Comparison_of_e-book_readers

 

How do I get my volumes onto my Kindle or other e-reader?

You will not be able to get the files automatically delivered to your e-reader as you can with Amazon’s “Whispernet” service. Please do not use your kindle.com address for the email, because this will not work. You will not receive the files.

Instead, you have to “side-load” the files onto your device using a cable that connects your tablet or phone to your computer.

First, be sure to save the book on a laptop or desktop computer.  Even if you don’t have an e-reader, you can still install software on your computer to read ePub or Mobi files.  Most e-readers are connected to a computer with a USB cable, where they will show up as external drives or devices.

After saving the books on your computer, connect your device to the computer using the cable. The device will usually appear as a separate drive on your computer, and you can then transfer your ebooks onto those drives.

When you are transferring files on to your Kindle, you sometimes have to put them in a special folder, such as “Documents” — see these instructions for the different Kindle formats.

http://google.about.com/od/kindlefire/a/How-To-Put-Non-Amazon-Books-On-Your-Kindle-Fire.htm

 

Raythe Reign Membership Questions

I see covers on the front, but not all of these stories are in the shop!  Where are they?

These are novels currently running on the Raythe Reign membership site.  They are intended for individual publication, but if you don’t see them in the shop, they aren’t ready for sale.

If you’re curious about the other stories, we have coupons and deals each month for the people on our mailing list. Sign up now, and you’ll be the first to know when the next membership sale is.

 

Are these stories the exact same ones on the membership site?

No.  What you see on the membership site are serial versions, and those are very different from the finished novels.  Turning a serial epic-length story into a book (or book series) is a lot more like novelizing a TV show or comic book than rewriting a second draft.  Even the manga gets edited and redone for the stand-alone volumes.

 

I have a Raythe Reign membership coupon?  How do I use it?

The coupon is a code of letters and numbers.  To use it, go to the signup form on our membership site here:

http://raythereign.com/membership/signup.php

Choose the proper option and enter your coupon code in the last blank on the form.  The coupon code should be applied, and you will get a deal for the membership period you signed up for!

 

Why isn’t a trial membership totally free?

Our software won’t let us create a membership without it costing at least one penny.  This is our workaround.

 

Where can I find out more about the monthly site?

We’ve created a separate informational site for this.  Just go to http://welcome.raythereign.com to get started.  You can read previews of our most popular paranormal m/m serials and find out more about what we’re doing.

23 thoughts on “Help

  1. Hello,
    Help, I just purchased two story on your website, A Date with a Vampire and Ghost. I thought asking for the mobl. was for my Kindle but once downloaded to my computer Adobe Reader will not open it. I should have selected the pdf format.

    Is there anyway that this order could be changed to pdf instead of mobl?

    I thank you for any help.

    Sincerely,
    Darlene Ketteridge​

    1. Your order has been resolved – log in and download the files!

  2. I accidentally ordered the same things twice, is it possible to get a refund?

  3. Hi! I’m trying to reset my password but the reset password email isn’t coming through at all I’ve waited the allotted 10 minutes but I still don’t have the reset link to reset my password to access my purchases. Please help.

    1. I will send you an email with your temp password. You’re not the only one having problems.

  4. Hello, I’m trying to reset my password t download Cursed, but it never comes. Could you see what’s happening?

  5. Hey, I forgot my password and i tried to reset it but the reset password email doesn’t come through, I had waited for more then 10 minutes and Send the email again but it doesn’t appear.

    1. I don’t know why this is happening, but you’re not the only one. Check your email – I did this manually.

  6. Hi I love the Dark Earth manga. So far you have up to Vol 9. My questions are:
    1. I read somewhere on here that Dark Earth is finished at Vol 12 so where are the last 3 manga`s?
    2. if not finished when will they come out?
    3. While browsing on my mobile I found Dark Earth Volume 2 and the summery is what happens after Vol 9 but says Vol 2 so very confused! can`t find the link on my laptop now.
    Thanks in advance

    1. Hi Denise!
      The artist is working on Volume 10 now. We have it planned to Volume 12, but the artist was on hiatus for a while earlier this year. We can’t make any promises, but we hope for #10 to be out before the end of the year. We’ll let everyone know! (I don’t know about the summary – you’d have to send me a link so I can look at it.)

  7. Hello, it only occured to me now, on the checkout page, that my telephone number doesn’t have the national prefix. And I can’t find the place where I could edit it… Even if my address says where I live, computers and softwares can’t always sum things up, can they? Can you help me fix this? Goodbye and thanks for all your great work!

    1. We only have the phone number on there because the shopping cart makes us collect it. We will never call anyone, so don’t worry about it being accurate!

      1. Thank you.

  8. Good Evening,

    I’ve tried multiple times over a period of several weeks and from two different computers to ‘side load’ my Mobi files of volumes 5-8 of The Dark Earth manga onto my Kindle. Would it be possible for you to just change those downloads to PDF for me? Volumes 1-4 and 9 are PDF and I’m reading them just fine with Aldiko on my Kindle.

    Thanks for your help!

    – Ko

    1. Log into your account – you should have the PDFs.

      1. Thank you SO much!!

        – Ko

  9. Hello, I’m having the same type of problem that tmffadiva was having. I can’t seem to get my kindle to load the mobi versions. Is it possible to switch my versions to the PDF versions? I tried all night to get them on my kindle and it’s not working. I bought all of The Dark Earth Manga series and the extra story as well.

    1. Hi there – this looked like spam to the filters and went unapproved. Did you get this to work? Do you want me to switch to the PDFs?

  10. Hi I am new here. I would just like to know why you need my address?

    1. The software makes us collect it, which is dumb since we don’t actually ship anything. We don’t look at any of the physical address info though.

  11. Hi !
    I didn’t receive the Merman transformation ( which already have, and read, love it) but not the kidnapping short story that went with it 🙁

  12. Hi, I’m new here and I ordered the dark earth volume 1 that was for free. I never got an email and can’t read or download the volume at all. Did I do something wrong ?

  13. Hi, I just tried to get a story to my email and was told that my email address was removed for marking a message as spam/harmful or something like that. I do not remembering doing something like that. I love Raythe. I have been a member for sometime, so I do not understand what happened. My email address is nenatpan@gmail.com. Not sure what to do?

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